Early 2011 model, A1278 / 2.3 GHz i5 or 2.7 GHz i7 processor.

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The Genius at the Apple Store ...

Quoted me $135 for the upper case with keyboard and $39 labor - here the part is $299 - is it the same part??

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That's a fantastic deal. Why did you have to replace the uppercase? I'd love to get that part for that price ;-)

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One month after the warranty expired - all of the sudden the keyboard wouldn't let me input text and the mouse got weird - took it to the genius bar and since they couldn't figure it out - just told me they would replace the upper case with keyboard. Not happy with my mac at this time - I have had over 10 Windows laptops in my time (HP/Compaq/Toshiba) and NEVER had a problem with any of them - I baby my equipment. But my first Mac? It is pretty, but built poorly. I must admit one of my Toshiba laptops lost a key once - I bought a replacement keyboard assy on ebay for $13 and it was good as new. Not pleased at all.


Since you didn't give the part or a link to the part that you're looking at nor the one that Apple is replacing it with, I must assume you just got on here to *&#!!. If I were you I'd go back to one of those 10 Windows machines you were so happy with. Let Apple fix it and sell it on eBay. After all you're never going to be happy with it.


Hey Meyer, fanboy.... the genius was supposed to email me the quote - I am so sorry that I didn't get that ready for you. If you cannot understand the frustration - then you have your parents still paying your bills.


OK Mayer, sorry about that - I see that you are not a kid. Understand that I made a jump to Mac and it was expensive - and now this. It is just a drag that my first experience with a Mac has turned out this way - with no easy way to fix it. I am pretty handy and the replacement of a keyboard should not be rocket science - unfortunately it is. And the genius still hasn't sent that email.


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Frankly wouldn't wait for a written estimate if I was quoted a firm price that was this low by Apple.

Are you sure you didn't spill something into the keyboard? Very odd it would go bad.

Your comments on Apples design are out of place. If you look at other laptop makers they too have custom components.

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