Model A1318 / 32 or 64 GB capacity

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iPod not working, in a freeze mode

was downloading and iPod froze up. Cannot turn off, will not do anything. Screen has apple and a blank slidebar

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If iPod touch won't turn on, or if the display freezes or doesn't respond

iPod touch may need charging. See "Charging the Battery" in the iPod touch Features Guide.

Press and hold the Home button for at least six seconds, until the application you were using quits.

If that doesn't work, turn off iPod touch and turn it on again. Press and hold the Sleep/Wake button on top of iPod touch for a few seconds until a red slider appears, and then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

If that doesn't work, reset iPod touch. Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.

If iPod touch continues to freeze or not respond after you reset it

Reset iPod touch settings. From the Home screen choose Settings > General > Reset > Reset All Settings. All your preferences are reset, but your data and media are left untouched.

If that doesn't work, erase all content on iPod touch. From the Home screen choose Settings > General > Reset > "Erase All Content and Settings." All your preferences are reset, and all your data and media are removed from iPod touch.

If that doesn't work, restore the iPod touch software

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