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The Sony WH-1000XM5 were released on May 20 2022. Over-the-ear headphones, noise cancelling headphones by Sony.

Bass is distorted at medium to high volumes along with vocals

My uncle gave me his xm5's that he no longer used and I ran into the issue that the bass sounds distorted at decent volumes, and I know these headphones are not supposed to sound like this. I am thinking its a driver problem and am willing to repair them myself. I just need some decent guide or teardown that shows me what to do in order to replace the drivers. Any help is appreciated!

Answer this question I have this problem too

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1 Answer

By drivers I assume you mean the headphone speakers. It is most unlikely that this is were the problem lies. You mention drivers (plural) in your question therefor I take it that both distort. For both of them to be faulty will be rare. I don't know if you have listened to each 'driver' individually and found that both distort or o ly one.

The common factor here then is what 'drives' the drivers. In other words, what are you using as the input to the headphones. Is it an amplifier, a stereo, a Bluetooth receiver, a cellphone, a tablet, a laptop, etc.

Depending on the latter's output impedance (ohms) and power (watts), and your phone's equivalent specs, there may be a mismatch. Too much power into speakers rated at a lower power will cause distortion. Some speakers have high impedance (in the kilo-ohm range) input needs while others have quite low (4-50 ohm) input needs. A mismatch here will cause distortion. For example a high input impedance load (speaker) fed by a low impedance device will require more power to produce an acceptable output with resulting distortion.

Best way to test is by plugging your headphones into different sources and hear if both of them distort.

What is also not clear: Are your XM5s Sony's noise cancelling phones, in which case their active impedance is 48 ohms while non-active impedance is 16 ohms.

Maybe you can clarify some of the unknowns mentioned above.

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1 Comment:

I’ve tested these headphones on multiple devices to no avail. Im not really savvy about headphones and “ohms” but they are noise cancelling and continue to have this same issue on both sides.

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