Whirlpool Cabrio Series 5000 Washing Machine stopped spinning at all, stopped draining now too
Why did my washer stop draining and spinning? I tried clearing out the drain, checked, removed and cleaned the drain pump, ran a diaganostic and ran a recalibration. I am thinking the control actuator or shifter arm is bad but the stupid thing is only a year old.
It WAS the shift actuator. There were apparently several service bulletins, changes to the part and improvements before they got this problem under control. I got the newest part available and I'm up and running again today.
If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it.
Our (much older) washer exhibited a similiar behavior a while ago. midway through the wash cycle it would simply stop; no drain, no spin, nothing. I replaced the timer, thinking it was bad, but that turned out to be a red herring.
The problem turned out to be a shorted out water inlet valve. A water line leaked at some point, and dripped down onto the valve assembly which shorted out the cold water side of the valve. Whenever the machine asked for cold water, it wouldn't come. So the machine would simply stop & wait until I manually pushed the timer past that spot to the final spin cycle.
So we were apparently washing all our clothes in hot water and not rinsing them for a few days... until I figured this out.
Not sure if that will be helpful... but it's something to look at before throwing more parts at it.