Pressing x or y gets registered as X+Y

I have tested the xinput online in a browser and on usb game controller settings from windows.

Whether I'm pressing x or y, the resulting inputs are always X+Y

I have reset/updated the controller but still no change in input. The controller is new and has barely passed 7 days of post delivery gaming(indie side scroller).

Is there any software fix to this or should I open it up?