Repair guides and support for the line of photo inkjet printers by HP.

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How to clear expired ink message after installing new ink?

My HP Photosmart D7360 printer gave the message, "ink expired" but, I used it anyway. Now printer doesn't print even after I installed new ink cartridges. How do I fix it?

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does the new cartridge register in the HP toolbox on your PC?

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No, doesn't register.

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Thanks polly for the help, it didn't clear the error but, I'm still working at. I look at it from this angle, " closer than I was ".

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are they genuine hp cartridges? tried another set? try uninstalling and reinstalling hp on your pc?

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Chosen Solution

I've taken this from a brilliant site www.fixyourownprinter.com try it and see

If it doesn't work then I'd try browsing their forum threads to see what else you can find.

  • Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.

2- Open right side of printer (looking at the front).

3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.

4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".

5- Unplug power source.

6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.

7- Plug in power source and turn printer on (Printer prepairing occurred.

8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.

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worked great thank you . of course, hp support useless

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How did you remove the right panel?

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gmanard73 will be eternally grateful.
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