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Repair guides and documentation for the Google Pixel 5 smartphone. Released October 15th, 2020. Model Number: GD1YQ, GTT9Q

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Pixel 5 keeps restarting, how can I repair/diagnose it?

A few months ago my phone kept restarting every 2-20 seconds for an hour straight. After it stopped I suspected it was a heat issue as it was a really hot day. But today it's been doing the same thing for about 80 minutes (and still does it) and the exterior temperature is pretty cold (20C inside, 10C outside). I noticed that right before it started restarting, the power menu kept popping up a few times, so for that reason alone I suspect it could be something about the power button being broken or something. But to my layman's eyes it seems to click fine and doesn't look loose or pressed, so I don't know.
If I hold the power button down nothing seems to change - it keeps restarting. And if I hold the power and volume down button down it enters the boot menu for a few seconds and then just restarts again.

I've dropped it on wood and linoleum (without a cover) a few times in its lifetime so perhaps it has some interior damage but there's only a few scratches on the outside and no cracks or anything like that - but nothing recently.

Any help is appreciated

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EDIT: Now it's completely drained of battery from restarting so much and now it's just flashing the battery icon every few seconds as if I'm manually trying to turn it on and off all the time, so I suspect it's definitely something related to the power button

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Answered! View the answer I have this problem too

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3 Comments

are you able to press the power button normally? Or does it feel stuck

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Yes, I can press it normally, and it feels just like it's always been

by

I just had the same experience.

The experience was like the power button got crazy. My phone was calling the emergency number, open the camera, restart,... everything by itself.

It happens after an afternoon at the beach.

The solution was for me

1. Playing with the button, pushing the edges

2. Remove the case, so the phone can cool down properly

3. Try to keep the phone turn off (it was turning on by itself)

4. Charge the phone

5. Download the latest update (not sure it was related)

After a while, it worked

But I really thought the phone was broken, and hijacked.

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Chosen Solution

I'm not 100% sure what fixed it, but I deliberately tried to press the power button in off angles (i.e. on the side of the button instead of head on) and with different frequency intervals to try to make it unstuck and after a few minutes of doing that it suddenly stopped restarting. I think it was the power button that was stuck, even though it wasn't physically noticeable, so probably something is disturbing the power button further in than the actual button - but since the phone is both hard and expensive to disassemble for me, I won't know for now.

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I just had the same experience.

The experience was like the power button got crazy. My phone was calling the emergency number, open the camera, restart,... everything by itself.

It happens after an afternoon at the beach.

The solution was for me

  1. Playing with the button, pushing the edges
  2. Remove the case, so the phone can cool down properly
  3. Try to keep the phone turn off (it was turning on by itself)
  4. Charge the phone
  5. Download the latest update (not sure it was related)


After a while, it worked

But I really thought the phone was broken, and hijacked.

Was this answer helpful?

Score 1

1 Comment:

This has been happening to me this morning. My phone is definitely not over heating as it is -10 C outside and 21C in my office. My phone is already up to date and fully charged so hopefully the issue sorts itself out...

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Aske Bisgaard Vammen will be eternally grateful.
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