The current line of iPod Touch comprises six (6) different generations.

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iPod is locked and disabled

My son has an 8GB iPod Touch that he has not used in sometime and has forgotten his passcode. We do not know what generation this is but would guess at either 1 or 2. While trying different combinations he has now rendered the iPod disabled. We no longer have the computer that this iPod was last synced on. We have tried numerous solutions on this and many other sites and have had no luck. The device is fully charged and when the power button is pressed a red screen appears stating- iPod is disabled connect to iTunes. The screen then goes black after approximately 5 seconds. The following message appears on the screen of our laptop- iTunes could not connect to the iPod "Brandon's iPod" because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes. Again we have tried several suggested solutions to restore and DFU but no luck. The home button appears to function fine physically but we have no way of knowing if it is a problem or not. Any help is much appreciated!

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Scott, just thinking about something here ;-) are you using Windows ?


Yes I am... Windows 7


What generation Touch is it? There should be a number e.g A1367 on the iPod somewhere - usually rear panel


Sorry Richdave, the back is badly scratched and I can't read the information.


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Scott,here is my answer from a similar question How to I fix my disabled iPod Touch? See if this will help. Apple says "If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons." Now there is a way to erase the password but I am not sure if this would work when you are already disabled. I guess you can always try and hope you have a windows computer :-) anyhow you plug in your iPod. Open My Computer (or Computer for Vista). Click on Folder options and enable to view hidden files. Next go to iPod_control and click on the folder named Device. If your iPod is locked, there will be a file _locked . Rename the file to _unlocked. Remove your iPod and it will be cleared, again not sure if it works for a disabled one. Just thought of something else. Make sure you have your library backed up.

Also check what Apple has to say about that on here

Of course, also look at this" "You can unlock it putting the device into DFU mode and then restore it with itunes, BUT this will erase all data on your iPod. Here is an excellent description how to place your iPod in DFU mode. Hope this helps. If not, let us know and let us know what computer OS you are using. Hope that this will get you back on track

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I hate to sound like a rookie, but I am, can you explain where I find iPod_control??? also, I am able to turn off the device using the slider. Also, I am ok with erasing the data on the iPod, we just want to be able to use it again.


Scott, start here. To make the hidden files visible "Open My Computer (or Computer for Vista). Click on Folder options and enable to view hidden files." Once you plug your iPod in, you should see the folder being installed, it should be called ipod_control [|great instruction here] as well


I have tried the steps that you have suggested but I am still not able to locate the iPod_control folder. My computer is recognizing the device because every time I plug it in I get the same message on my iTunes page. I am running Windows 7 OS.


Scott, in iTunes, turn off the option to have iTunes started whenever you plug the device in.


This might be somewhat easier :-) Connect your iPod to your computer and turn your iPod Off. Press and hold the power button for 3 Seconds. Continuing to hold the Power button, and press the home button as well for 10 seconds. Release the power button, continue holding down the home button for another 10 seconds. iTunes should now detect your iPod in recovery mode, press OK, and restore your iPod. Oh yes, you can now let go of all the buttons. lease the buttons. It may take a few tries to get it in DFU mode.


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