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Cant connect to iTunes,

1. i am helping a frind in this case, he has a PC with Vista and he cant get hes phone to work wite itunes i just get Mobile Device-service is not startded....and we have tryde all the thing so suggest on the webpage,

http://support.apple.com/kb/ts1567

we have tryd to unistall itunes, update the drivers ye all but still it donsent work? pelas help

Answer this question I have this problem too

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