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Repair information for the SteelSeries Arctis Pro wireless headphones. Released in March of 2018. Model number: 61743.

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Can´t charge my steelseries ARTIC 3 BT wireless? what should I do?

trying to charge my headset as i always do, and for some reason the lights are off since my battery is off, and it won´t charge, does anyone can help me with this? the only way i can use it is by cable, i´ve spent so much money to have the Bluetooth function and now it´s useless because of this issue, did this happened to someone?

Answered! View the answer I have this problem too

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My Steel series pro headset it will charge it just won't turn on at all. How do I make it turn on


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As per my experience I can show you an easy way to almost bring any dead device back to life, I have encountered various types of handheld technology and have been experimenting on them but so far found the best solution that doesn’t need anyone to be a technician or disassemble anything, all you have to do is just grab an old tooth brush and dip the tip of the bristles in 70% isopropyl alcohol and brush the charging port of your device and clean the inside of it, there is always an 80% chance of the charging port leads to be dirty or the charging port stuffed with dirt and grimes please do so and let me know if that works.

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You are absolutely right!! Thank you so much for this help. It´s already working and charging :)

Thank You Noman!!!


No problem I'm glad I could be helpful!



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@ivobat this could be caused by a few issues. First start with your charger, make sure it is working right. Next check your charging cable to make sure it works. After that check the charging port. Make sure it is not bend/broken or has a bunch of debris in it. Clean it with a few puffs of compressed air. After that you want to consider changing the battery since it may be past the point of holding a charge or accepting a charge. Looks like these too have screws under the ear cushions that may have to come out to get to the battery. It should open up very similar to this one SteelSeries Arctis Pro Plus GameDAC Headset Circuit Board Replacement Post some good pictures so we can see what you see and assist you further if needed. Adding images to an existing question - iFixit Repair Guide

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Thanks alot for your time, but in my case, i do not have a charger, i only have a cable to charge, and the cable it´s ok because i´ve tried to charge other devices and it´s ok. The charging port it´s ok aswell since i´ve been using other devices on it, so none of these 2 are the problem.

I am really thankfull for your help, but the thing is that im not a technician and when i bought this headset i was far from knowing or imagine that someday i would have to replace batterys…because if so.. i would not had invested in a bluetooth technology. Really upset with these, but thanks alot for your time.


@ivobat sorry to hear that. Yes, it just uses a USB cable to charge and like you said you know that it is working. So, that leaves the battery. Maybe somebody in your social circle can do this for you or knows somebody that can help you with that.


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Ivo will be eternally grateful.
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