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Released June 2017, the iPad Pro 10.5" replaces the 2016 iPad Pro 9.7".

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Black Screen - tried hard reset

Please can you help?

My ipad 10.5' Pro has a black screen. If i press on the home button or the sleep button the screen seems to go to a lighter shade of black then screen powers off after a few seconds. I have had the ipad on charge for 24 hours. Nothing appears on the screen when i press any of the buttons. I have been through the hard reset etc numerous times. If i press the home button i am not able to get a response from siri. If i plug the ipad into a laptop via usb i get the charging sound.

Initially i though this was a screen issue, maybe the backlight is ok but screen dead but getting no response from siri, could it be something more serious?

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If you've powered it off, you will likely not get a response from Siri until you unlock the device for the first time. The device is in a fully locked state, that's why it requires Pin/passcode rather than Touch ID if it has been powered off. I just tested this on my personal iPad and I get a "Unlock this device to use Siri" prompt if I try to invoke Siri before this initial unlock.

It sounds like yes, the backlight is okay, that's why it lights up and then fades out. Because it's responding to the power/home button, but you're not unlocking the device so it's timing out and then going back off. So it seems as though you're just not getting any image.

If you've already done force restarts and you get the charging sound when you plug in (which AFAIK only occurs if the device is powered on). I think it's safe to say you probably need a new display. I would check and see if the device is recognized by the computer when you plug in. You may need to open iTunes to be able to tell, especially if the computer is a PC.

Of course it's possible it's a more serious issue, but my first thought is definitely display.

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2 Comments:

Thanks very much for you comment, excellent explanation.

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@argylltechfix Absolutely. Hopefully you get it squared. iPad displays are a bit of a tricky endeavor, but totally doable with some patience.

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Alan Barton will be eternally grateful.
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