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The 5th generation of the Moto E Plus smartphones, released in April 2018. Model numbers XT1924.

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Why can't I hear caller

After replacing the screen on my motoE5plus, I can’t hear caller but caller can hear me.

Same if I call out, person called can hear me, but I can’t hear them.

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Hi,

Can you hear the person on the other end during a call, if you use the phone in loudspeaker mode or using earphones with a microphone attachment plugged into the phone?

If so you may have to check that you didn’t dislodge/damage the earpiece receiver during the repair. (supplier example only)

Here’s the ifixit Moto E5 Plus Screen Only Replacement guide. The earpiece receiver can be seen in the image at Step.4

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