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The Acer Chromebook 15 cb3-532-c47c is a Chromebook computer sold by Acer.

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Chrome book won’t turn on or charge

Acer Chromebook 15 all of a sudden won’t turn on or charge

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Dead battery perhaps? Does charging light come on?


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Dead battery perhaps? Does charging light come on?

Your Acer Chromebook tour - 7

Keyboard view

Power indicator, at front right, indicates the computer's power status.

Battery indicatorIndicates the computer's battery status.

1. Charging: The light shows amber when the battery is charging.

2. Fully charged: The light shows blue when im in AC mode (charger connected)

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Sometimes a hardware reset helps with the deep sleeps some of the Acer Chromebooks can go in. Unplug the charger from the wall and the device, wait 30 seconds, plug it into the device first then plug the cord into the wall. Next you are going to press three buttons.

Press and hold the the esc key and the refresh key (looks like the arrow in a circle, usually the 4th key in on the top row).

press and release the power button while holding down the other two keys. Release all the keys. Try pressing the power again and check for lights.

To note: If you hold the 3 buttons, esc, refresh and power too long it can bring up a recovery screen, just turn it off and back on again.

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It sounds like your laptop probably isn't getting any power from the charger. My grandchildren have two of these and as you might guess, they're pretty hard on them so they keep me busy trying to keep them running. There are three main reasons for no power conditions on these computers.

  1. Charger has died. Measure the voltage coming out of your charger; it should be running about 19 DC volts. If there's no power, pull the wall cord and verify that you've got 110V AC going in. I've had to replace or repair a couple of the cords going to the laptop on these guys; you can get an exact replacement on eBay. They're a bit of a pain to replace since the charger case is glued together, but it's doable. Otherwise you can just buy a replacement charger fairly cheap.
  2. The power connector on the motherboard is broken. I've had to replace a couple of these too. With enough abuse, the solder joints or the connector itself breaks and severs the connection between the charger and the motherboard. You have to open up the case, remove the motherboard and solder a new connector on; not a job for the casual do-it-yourselfer. If you're halfway competent at soldering it's not a terrible job though.
  3. The battery itself has died. This is actually an easy repair, but in your case I'd tend to rule this out since even with a dead battery the laptop should still come on when it's plugged into the wall socket.

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