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Repair documentation for the Fitbit Versa 2 smartwatch. Released in September 2019.

36 Questions View all

My Fitbit heart rate monitor does not work at all.

My Fitbit heart rate monitor does not work at all. I have tried restarting the watch on numerous occasions and still nothing. I have also tried to update and nothing. Any help will be appreciated.

Update (08/22/2021)

It does not pick up my heart rate at all. Everything else works on the watch except picking up my heart rate. I have gone into settings and turned heart rate on and off, I have restarted my watch, updated my watch and still nothing. At one stage my heart rate reading was getting stuck. It would measure my heart rate and then stay on for example 87bpm if I was training or if I was just resting. I used to restart the watch and it came right for a while but now nothing appears at all.

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@enquiry

What is not working at-all? or what is working and not working?

Like what is broken on the rate monitor?

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It does not pick up my heart rate at all. Everything else works on the watch except picking up my heart rate. I have gone into settings and turned heart rate on and off, I have restarted my watch, updated my watch and still nothing. At one stage my heart rate reading was getting stuck. It would measure my heart rate and then stay on for example 87bpm if I was training or if I was just resting. I used to restart the watch and it came right for a while but now nothing appears at all.

by

The same thing happened to me yesterday (8.22.2021). I've factory reset the Fitbit three times, tried all sorts of troubleshooting and still nothing

by

I am having the same problem, it has worked in the past but now does not. Have tried same as others have said. What is the fix???

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1 Answer

Most Helpful Answer

I don't know if you're still having issues with your Versa 2, but I found a fix not mentioned in the fitbit forum that helped me. Follow these steps below, but if they don't work (like they didn't work for me, at first), also try turning your display to "Always On" (also in the settings menu) and retry the steps listed below found in the fitbit.com forums discussing this issue:

As a first approach, I'd recommend following the steps below:

 

Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.


Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 


Next, switch it from Off to On and manually sync your watch once again. 


Once it's done, restart your watch.


Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.


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