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Repair information for the SteelSeries Arctis Pro wireless headphones. Released in March of 2018. Model number: 61743.

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Ear cups cracked near the hinge, is it possible to order replacement?

After a year of use both earcups cracked on the hinge connector, is it possible to get a hold of those or will I have better luck modelling and printing my own parts?

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I would recommend contacting the manufacturer, maybe they can give you spare parts to fix the earcups, or you could try printing the parts.

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I did this last week - i have the same problem if not more severe of a break. The only advise they gave was to find a repair group as they could not help. They didn't provide spare parts, or even a 3D file to self print a fix.

My experience with support from Steel Series has been useless. This break is so common with these headsets and they don't provide any help with they eventually give over.

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Since the break is common, could they perhaps replace the headset or give you a refund?

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Steelseries was contacted for this issue and the refused to provide documentation on the installation/deconstruction of the headset to perform repairs. They also refused to sell replacement parts, and do not have a repair solution for people that have this issue. I had to repair this myself by opening it up and buying a plastic repair kit. I put a bunch of plastic in the area that was broken and I cut what I thought was just a bracket that was in the way of it closing and now I have no bluetooth connection on it. I guess what I cut was the Bluetooth antennae but I can't find any materials on if this is the case, or if there is just a bad connection somewhere. I came here to see if there was something that could be done, but I don't see any solutions.

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Since the manufacturer refused to sell replacement parts, and has no repair solution. The best thing I could suggest is to perhaps print your own parts for the repair, or find a similar cheap pair of headphones and see if you could use that pair of headphones parts to fix it.

@jvancleef (Jon Van Cleef) since you accidently cut the Bluetooth antenna while using a plastic repair kit, maybe you could also cut and paste different parts of a cheap headphone to fix your headphone antenna.

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I am looking to design a workable replacement for this component then I will gladly share the STL with whoever wants it. It won't be elegant but I will be sure it works

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Same happened to me, I am getting a replacement on warranty - give the support team a call/email.

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Same, here. After exactly 11 months the right cup failed. Just sent them an email, hopefully they will replace this as it’s still under warranty.

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Hi the same happend to me , steelseries totally useless. I repaired mine . Any questions please ask

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How did you repair it? Thanks :)

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I'd love to know myself. I have a rattle in the left ear and I'm trying to take the circuit board out but it's pretty stuck in there.

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Please let us know how you fixed this. Thank you!

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Morgan TotallyNot will be eternally grateful.
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