Hi @christine14 ,
The USB-C charge port is hard mounted on the systemboard.
You will need smd (surface mount device) soldering skills and tools to resolder the connector if it is just loose or to remove/replace the connector if it is faulty.
Here’s the hardware maintenance manual for the laptop.
Go to p.105 to view the necessary pre-requisite steps and then the procedure to remove the systemboard. The systemboard needs to be removed so that there is proper access to the charge port. On p.106 there is an image of the board where you can see the ports along the edge of the board.
Resoldering or replacing USB-C connectors is not for beginners. There are a lot more pins that need to be connected to the board than for a USB 2.0 port for example. I don’t know the laptop so I’m not sure if the USB-C port is a charge and data port or a charge port only, as this will reduce the number of pins that have to be soldered (also unsoldered) from 24 down to 6 (USB2.0 has only 4 pins - see image below).
(click on image to enlarge for better viewing)
If you have to replace the USB-C connector search on places such as digikey.com, element14.com and mouser.com to find a suitable USB-C connector.
If doing this yourself seems too daunting, contact a reputable, professional laptop repair service and ask for a quote.
1 Comment
Hi Christine, was you able to replace the USB C charging port?
by masry4all