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Black HP laptop with Intel core i5 7th gen.

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The videos I send from my phone to the laptop is not working

When I send videos from my phone to my laptop it doesn't play why

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Hi @marne01 ,

What file type is the video. Check the file extension of the video file in Windows Explorer (assuming you have a Windows laptop and not Linux ).

If Win 10 are you using the Movies and TV app to view the video?

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Yes am using windows 10 and am using the movies and TV app

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What is the file type? It appears at the end of a file name (for example, 'testfile.mp4'). It can be MP4, AVI, 3GP, MOV, etc...

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Where is the file type located

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@marne1

Open Windows Explorer and at the top of the Windows Explorer page click on View and then click the checkbox for File Name Extensions.

Then in Windows explorer, locate the movie that you downloaded onto the computer from the phone and it should show the file name and the extension which is the type of file that it is. i.e. file name first followed by the file type AFTER the dot e.g. .mp4 is a file type

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1 Answer

Hi @marne01 ,

It may be easier to install another media player in the computer and use it as the default player in the computer. The example linked supports nearly every type of file out there so it should work.

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Ok thanks for your reply

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Marne will be eternally grateful.
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