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A television game console produced by Sony Computer Entertainment; the PlayStation 4 Slim (CUH-2000 Series) is a thinner replacement model for the original PS4. Announced September 7, 2016.

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Why I am getting every time that error: SU-41350-3

Hello, previously it had the other error code (SU-42118-6) when I bought it from seller, when I get the item and plugged in it throwing that message: Can not find the update file (SU-41350-3). I tried different usb drives 8 and 16gb size. downloaded reinstallation file and tried to reinstall, but after pressing ok (x button) it shows that error. is there any good solution? HDD has 100% health

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I replaced HDD , both hdd has 100% of health. but still getting the same error


I Think Tronicsfix should be good at this point. He would have experience


Create a usb with exfat or fat32 partition. Create a folder structure PS4\UPDATE and place your PSUPDATE.pup inside it. Then Ps4 will recognize it.


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How is the USB formatted? Should be FAT32.

Also make sure you use the “Reinstallation file” and not the “update file”.

You should need this one:


Note: If nothing is working, just swap it with a known working hard drive. If that also fails, my guess is that something went wrong in the firmware…

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I did the same way several times, reinstallation file written on the fat 32 formatted usb drive. correct folder name. I replaced hdd with another one, but same problem . maybe the previous error code is in action?


If that is the case, please read the following article:

They are telling "This error comes from a broken ribbon connector between your motherboard and BD-ROM". Perhaps replacing the ribbon cable can work, or the drive needs to be replaced. Worst case: Something is wrong with the drive's PCB or motherboard related.


I have working one and will try . thanks


No good news. I replaced the BR drive. also checked all ribbon cables connection between two side, they all beeped with multitester


Perhaps it is firmware or motherboard related.. Motherboard looks good too?


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