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Hello! I’veen having a problem with the wifi and it’s that when I’m far from the router sometimes the internet is gone and the phone still connect to the wifi (but in another device it still work fine) I just have to turn the wifi off and on again for solve this, but I wanna know if this is a hardware problem or is the simple answer: “I’m too far from the router “
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Hi,
Some thing to try to check if it is a software or a hardware problem:
a). Wipe the cache partition and then check if the internet connection is stable.
b). Start the phone in safe mode and then check if the internet connection is stable.
If it is then a downloaded app is the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and then test the phone in normal mode between each uninstall. When it works OK then the last downloaded app that was uninstalled was the culprit. A downloaded app is one that you downloaded and installed on the phone and is not one that came pre-installed on the phone when you first got it.
If still no good then it may be a hardware problem.
Try using the phone’s WiFi as close as possible to the router (<30cm) and check if the internet connection remains stable.
If it does then it may be a loose or faulty WiFi antenna (example only to show what it looks like) in the phone that is causing the loss of connection.
Here’s some images taken from a teardown video for the phone showing the antenna routing and connections at both ends of the antenna. It’s not the best view of it but hopefully it may help.
(click on image to enlarge for better viewing)
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Hello good day, please am having problem on WiFi, because is not on at all.. With both Bluetooth not on.. Please how can I fix it to on
@oluwagbemigamichealj
If the WiFi and BT are not able to be turned on you may have to perform a factory reset to find out whether it is a software problem or a hardware problem.
Be aware that a factory reset will ERASE ALL YOUR DATA and downloaded apps so BACKUP the phone first to the cloud or a PC and then perform the reset and check if it works OK or not.
If the phone has a Google account tied to it you will need to remember the User name and password for the account as you will need to enter it once the phone has been reset to setup and access the phone again.
If the WiFi and BT work OK after the reset then you can restore the phone using the backup you made earlier using the phones Restore feature.
If the WiFi and BT still don't work after the reset you have a hardware problem
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9 Comments
check for any firmware updates on your phone and your router.
Apply it and see if it helps.
Also if you can list out the router model and another device information.
by Augustine
can u help me i see some words and number while im connecting in wifi and it dont have connection while the other connected phone have this i the numbers and letters i see : Checking the quality of your Internet connection... f=2457 10:3b:f3:8b:af:58 standard=4 rssi=-44 score=60 tx=0.7,0.0.0.0 rx=0.0 4G STAs:4 (1) {10:3b:f3:8b:af:58*=2457,-43,0s);]
by Uncraftph
@Uncraftph
Did you try what was suggested in a). and b). in the Chosen Solution below?
by jayeff
Hello guys, i am facing a problem with wifi, i try to turn it on, but it says turning on all time, and at the end it doesn't turn on? How can i fix it? Reply pls!
by bela
hello have been having a connection issue with my device its a samsungA10s its connecting to wifi but fro the past few days its been saying "connected with internet" but the same wifi connection on my other devices there is no issue
by allister4501
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