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Problems with 3rd party software with 10.6

Although this is not a repair question I feel it is very germane to what we do here. I have a customer that I’m upgrading to a new 24” iMac. He had purchased Adobe InDesign CS II. At the time he was running 10.3 with 9.06 in classic. When I went to install it on his new computer it told me that there was not a classic system to install it to. I didn’t even know there was a version of CS II for system 9. The disk did not have both the 9 and 10 versions, just 9. So I called Adobe support (In India) ~~~~ to ask how he could get the system 10 version of CS II. I was told that they no longer support that and that I needed to buy the upgrade to CS IV for just $199. My opinion was that he should get what he paid for. Any suggestions?

Same thing on Norton Anti-virus 10. It has errors when you upgrade to system 10.6 from 10.5 and they tell me I have to buy the version 11.

Answered! View the answer I have this problem too

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I had same problem trying to install my old copy of Adobe Illustrator on my new Intel iMac. won't install because it uses some ancient OS9 installer. and for my occasional use of Illustrator it's not worth paying for an upgrade to a newer version. So now the Illustrator disc is abandoned along with a pile of other obsolete software on floppy discs :) Also, Adobe's high upgrade prices annoy me, I only update my copy of Photoshop every few generations

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I used to be an Abode Educational Reseller. As such I got NFR copies of all their software for about $250 total. I have the InDesign CSII OSX educational in my suite. His serial number would not activate it. I did want to do this legally since he paid for it. This is not an educational sale. I'm going to try calling my old rep and see if I can't get it done via them.

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I hear ya. It's a frustrating situation. The fact is, he still owns the licenses...he just can't use them unless he is willing to stay with the hardware/OS that those license numbers work on. Adobe is unfortunately being a stickler and treating 9 and 10 as if they were completely different platforms. Things like that are basically the way software companies make most of their money. In Corporate America this is a constant struggle, because any given software company will "end of life" a certain version on a certain platform, and in order to keep the company on a supported version (often for no other reason that to be able to say you are running current software, so that no one will accuse legacy products of causing issues in the environment), you just have to jump through hoops and pay the upgrade fee occasionally, which may amount to tens or hundreds of thousands of dollars. In the Windows world, often a jump to the next OS means you'll also have to pay for new licensing for a pile of other programs you or your whole company are using.

On a side note, is there really a reason to run Norton on a Mac? I haven't put virus software on a Mac in 10 years. I don't want to actively encourage anyone to go unprotected, but in my experience there just aren't a lot of viruses out there, and Norton clutters the situation.

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I really didn't bother with virus protection after system 7.6 came out. But I started worrying about when Apple started talking about it on their ads Kind of like the "Unsinkable Titanic". I've downloaded two viruses in the last year and Norton didn't pick them up till I transfered the files to an external.

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Yeah, with Apple getting higher-profile, there may be viruses in our future. I used to have a Symantec rep who always joked that the employees in the basement of the Symantec building were the ones who wrote the viruses. So if Apple becomes an even more profitable platform, maybe Symantec will be providing us with something to worry about. :-)

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Norton and Symantec software seem to be soooo troublesome and resource hungry, at least with any previous experience I had with them on OS 9 - I avoid their software at all costs now. If you want anti-virus software for Mac, I instead suggest trying ClamXav which is based on an open source engine. plus it's free

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rd do meant news like -Apple rockets to most profitable quarter ever

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Ideally, I agree with you. Practically, I don't think you're going to have any luck. If he bought the OS 9 version of the software, he's not going to be able to use it with OSX, similar to how buying the software for windows doesn't mean you'll get the mac version if you switch later. Sometimes you do, but it would be at the discretion of the publisher. The software specifies what operating systems it will work with, and while it's nice when things are forward compatible, a lot of things aren't.

Re: InDesign, you might be able to find a used copy on ebay or craigslist. Re: Norton, you could call them up and yell at them if the requirements say something like 10.5 or above. They might send you the new version, or they might give you a discount.

If it makes you feel any better, I had a few problems with the upgrade to 10.6, as well. Luckily, all the third-party software I use that broke has released free fixes.

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I agree, it is a frustrating situation, however, the simple issue of performance could be it, the fact of the matter is, running an old version of software can cause performance issues. One thing you may want to try is contacting the manufacturer (going to a store actually yields best results) and seeing if you can get a bargain for an update, maybe you could get a deal of CS IV for only $99.

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Would going to a store really make a difference? Adobe licensing (and most all licensing programs) has costs fixed in stone...employees of any given store don't really have the ability to give a "deal" without losing money on the transaction. And if I'm not mistaken, most Adobe upgrades are required to go directly through Adobe anyway.

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Well what I'm saying is that you're a lot more likely to get something done if you go to an actual human being (puppy dog face?) than if your on the phone and they just put you on hold. You never know what happens, there's actually an instance on this site where someone with boot camp troubles went to an apple store and was given parallels for free.

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All Adobe products past CS II require on line activation, most likely learned from Bill Gates. I can't image how much it would cost me if Apple ever does the same. The closest Apple store to me is 320 miles away and I don't have a girlfriend working there.

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