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Released by ASUS in October, 2015. Identifiable by the series X555UA and model number F555UA-EH71.

2 Questions View all

Laptop won't power on without connecting the charger but it is new

My laptop won't power on without the charger being connected to it. It is only 2 years old and has not been used for a long time. It fails to charge up to 100% too. When it switches off it produces a clicking sound. What's the problem

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2 Answers

My best guess on this is that the power board or power supply that switches from battery to wall power is having a problem. and or the battery itself is having a problem. The clicking noise makes me think its the power board itself.

I have never worked on a laptop like this so I don’t know the details of how it’s made, if it has a changeable battery you might start there.

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If the laptop hasn’t been used for a long time then perhaps the battery hasn’t been being charged either.

Rechargeable batteries need to be charged occasionally otherwise they can fail.

Create a Win 10 battery report to check on the status of the battery.

If the battery needs to be replaced, here’s the ifixit ASUS F555UA-EH71 Battery Replacement guide, that will help.

Replacement batteries are available online. Just search for Asus F555UA-EH71 battery to get results for suppliers.

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