The HTC 7 Surround is a smartphone created by HTC running on the Windows Phone operating system.

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screen wount go past htc load screen hwat should I do

i had the phone on one day but it was messing up and wouldn't show my pictures so i turned it off and back on and i wont go past the htc screen. i called at&t and htc for help but thaty said its nothing they can do since i brought the phone on ebay. i hadn't even had it for a month yet an im inlove wit the phone plz help!!!!!

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Thanks for posting your problem. I have just fixed this problem on a customer's Phone. You will need to replace the MicroSDHC card in your Phone. You will need to take apart the phone, at least partways, to do this. Here are the parts needed:

Torx 5 Screwdriver

00 Phillips Screwdriver

16GB MicroSDHC Memory Card (found here: http://goo.gl/6urM7)

As a note, the card in the Phone I was fixing was a Class 4.

You should be able to use this video as a guide to take apart the phone to where you can replace the MicroSDHC Card: (http://goo.gl/sJ5h0)

Best of Luck,

Tough Gaming Technical Support

Agent Elisha

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+ Thanks for your help Elisha. Your help around here would be very much appreciated ;-)

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Unfortunately AT&T or HTC won't help being that this item was purchased as is/used and most likely is damaged. I would try to Hard Reset the HTC and see if that helps. If not, check back here for further troubleshooting.

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SD internal replacement.you also can use 32g card. (Standard sd card)

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jalisa will be eternally grateful.
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