My battery not charging

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Samsung Galaxy A20e

The Galaxy A20e is a midrange slate Android smartphone released by Samsung in May 2019. Identifiable by model numbers SM-A202F/K.

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my phone not charging even if is brandnew

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jayeff @jayeff Rep: 448.9k 11 366 1.4k · Answer 1 · 2020-06-26T23:33:54-07:00

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Hi,

Are you using the USB-C cable and adapter that was supplied with the phone?

If so and the phone shows that it is not charging, return it for a replacement under manufacturer's warranty.

After all it is brand new. it should work OK straight out of the box.

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