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The Motorola Moto Z Play (model number XT1635-02, XT1635-01 and XT1635-02) is a droid smartphone that was released in September 2016. The Moto Z Play can be easily distinguished by the word “moto” placed at the top and the square home button placed at the bottom of the front of the phone.

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Installed new screen and touchscreen not working

I recently bought a Motorola Moto Z Z2 Z3 Play Z4 LCD Screen Touch Screen Digitizer Replacement for my motorola z play and also bought a new battery. I have installed both according to instructions found here and on other sites. All is good except the touchscreen is not working. I don’t know if I damaged a connection piece or what would cause it. I was able to do a factory hard reset (I think that is what is is called) but still no luck.

I am not sure why it is not working. Any help would be greatly appreciated!!!!

Update (06/09/2020)

Hello, I did purchase the screen from ebay, but thank goodness it still worked. I ended up ordering the 99% alcohol and cleaning the connector pieces and then reconnecting them like you suggested and it worked!!! So next step is to order adhesive and put it back together.

Thank you for your response. I greatly appreciate it.

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1 Answer

You could have a few issues. Lets start with where you got your replacement parts from. If you purchased them from ebay, amazon, wish, craigslist, or aliexpress, odds are you got a junk screen. But if you ordered it from a reputable parts supplier, you may not have a firm connection. Try this next step, even if you did buy a screen from those suppliers. Open it up and inspect the connectors and the components around them. Make sure the connectors aren’t damaged or missing any components around them. After that, you can reseat them and “Frankenstein” the device together. If possible, connect the battery and power on the device while it’s still apart and make sure the screen works. I do this all of the time in my shop before I install parts to make sure they work. If the screen works, then you should be good to put it back together. If not, you probably have a defective screen. You can reach out to the supplier you purchased from and send it back for warranty if possible.

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