Consumer Windows laptop by HP

10 Questions View all

Why don't my USB ports work?

I've noticed recently that both of the USB ports on the right side of my G71 are not working correctly. Whenever I plug a device into the top one, I get a "USB device not recognized" message, and plugging something into the other gets nothing at all. The third USB port (on the left side) works perfectly fine.

Answered! View the answer I have this problem too

Is this a good question?

Score 2


Try reloading the USB drivers. Cheapest easiest fixes first then dive in to innards.


my cd roma worked until I update my window


Add a comment

Free shipping on all orders over $100 or containing a Pro Tech Toolkit!

Browse Our Store

2 Answers

Chosen Solution

I finally opened the computer. The ribbon cable from the USB board to the motherboard was unplugged at the motherboard. I now have all 3 USB ports functioning again!

Was this answer helpful?

Score 4
Add a comment

I would remove the keyboard and check to see the connector for the USB ports on that side is firmly connected. If it is check the ports carefully for damage or debris. I am including a link the the service manual. Good luck.

Was this answer helpful?

Score 3


Thanks for the link, I'll be sure to try that.


Definitely appreciate the link. Thanks for your help in this.


Add a comment

Add your answer

David Hodson will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 3,154