Skip to main content

This is the Moto G7 Play, which is one of the G7 series. The model numbers are XT1952-3 and XT1952-2, depending on carrier/region. Colors offered for this device are Deep Indigo and Starry Black.

14 Questions View all

Not finding satellites when connected to HS720 drone

I have a Holy Stone 720 drone. It uses the Ophelia app. The phone runs the app and connects with the camera just fine but does not find any satellites. Therefore all the follow me and circle features don’t work. My wife’s iPhone 6 works just fine with all the features. Since the iPhone does work, I am guessing then that it must be some setting on the Moto G7. Any suggestions?

Answer this question I have this problem too

Is this a good question?

Score 1
2 Comments

Hello,

I have exact same problem with iPhone 6s. No TapFly, point of interst etc. GPS error. All other functions work fine.

I also tried with latest HTC12+ . Phone connects to drone but Ophelia GO app will not. Waiting on reply

from CS.

by

hi..for holy stone hs470 why not found satellites ? help me pls..

by

Add a comment

5 Answers

Most Helpful Answer

Hi @jtig ,

Have you enabled the phone’s GPS setting? It may be turned off so as to extend battery life as GPS uses a lot of power. You may want to remember to disable the setting when not using the drone ;-)

Not sure in your phone but try Settings > Connections > GPS

Have you enabled the “location” setting in the phone?

Go to Settings > Security and Location > Location

Having the GPS on and enabling location allows apps to use the GPS in the phone to know where you are.

Was this answer helpful?

Score 2

3 Comments:

I had amother issue. once the drone is further that 30 feet away , icannot control the forward moton nor can i turn it around. I had to fly it back and land. Happened twice. I called Holy stone and they said that there is a problem with Ophelia. Need todownload a new version but it is available on Android only

by

Whats the new app version to download ???

by

@nnaider Thanks for sharing, I had exactly the same problem today so downloaded the new app version to see if it fixes the problem. Fingers crossed. FYI the version I've just downloaded is v 2.2.3 iOS

by

Add a comment

I have had what sounds like the same problem. GPS is on and working for all features other than TAP FLY, FOLLOW ME, and maybe POINT OF INTEREST (but have not tried the latter). When I tap the icon to initiate the feature I get the following message on the Ophelia App screen: “ Insufficient Mobile Phone GPS Signal”.

RESOLUTION: After talking to customer service many, many times, I finally got someone that mentioned a setting that I should use on my cell phone. I was told, for the first time, to make sure that AIRPLANE MODE was turned on, and of course LOCATION and WIFI. Sure enough, when I turned on AIRPLANE MODE I was able to initiate TapFly and FollowMe. I will still have to try Point of Interest mode at the next flight.

Was this answer helpful?

Score 1

2 Comments:

BTW, My ph is a Samsung S10e

by

Today It tried using a different cell ph and it didnot work as stated above.

Cell ph was an LG G2. Received the dreaded “ Insufficient Mobile Phone GPS Signal” message.

by

Add a comment

Hello,

I’ve got the same problem too. My phone is a Google Pixel 2. It’s like there are some informations that do not sync correctly between the controller, the drone and the phone.

I exchanged a lot of email with customer service, and they told me finally that it might be a bug caused by the phone and they would notify the team in charge of the App development.

When I tried it with my iPad, it was working fine. I hope a patch will be issued soon. I cannot use any other phone as my wife has the exact same model as me…

Was this answer helpful?

Score 0
Add a comment

try to erase Ophelia Go App and redownload it sometimes it fixes the problem.

Was this answer helpful?

Score 0
Add a comment

my issue was fixed by switching Airplane mode off and on…

Was this answer helpful?

Score 0
Add a comment

Add your answer

John Tignor will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 8

Past 30 Days: 38

All Time: 7,637