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iPod Classic 6th Generation. Model A1238 / 80, 120, or 160 GB hard drive / black or silver metal front

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Why does my display show "www.apple.com/support/iPod"

My display screen only shows "www.apple.com/support/ipod" and is completely frozen. Nothing else will display and the device will not play any songs

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what iPod do you have?

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Chris will be eternally grateful.
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