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Portable wireless speaker with a built in microphone. Released January 27th, 2014.

36 Questions View all

Bluetooth JBL flip 5 issues

Hello!

I found a problem/issue with JBL Flip 5 bluetooth audio device.

Here is my scene:

1. turn on the JBL flip 5

2. connect the phone(Xiaomi Note 8 Pro) via Bluetooth to the JBL.

3. then play youtube or offline music player...

Rezults are:

the sound is making interruption on each 2 seconds. This is happening only with JBL.

After i test it with other bluetooth audio devices(china stuff)  is work perfect. This is strange... I

Any solutions?

Any help will be super appreciated!

Answered! View the answer I have this problem too

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Do a hard reset as shown here: May be it helps!

https://www.youtube.com/watch?v=q2H3c3Nv...

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Hello!

Ok.

I will tri this.

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Not a solution for Mac

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I have this problem I bought JBL flip five ,doesn't play with huaweii p40, changed and got another one from store but still does the same even after hard reset and software upgrade from its app

by

Managed to make mine work, coz it wasn't playing in many phones, play with breaks in inbetween. U need to update the app and always play with app connect unlike flip 4 doesn't play in all phones without app downloaded and connected.

This speaker gave me hard time as I changed it twice in the shop coz it was playingeverytime while in the shop that was 250km from home. I ended up taking it blaming my phone. Luckily today I managed to get through.

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11 Answers

Chosen Solution

I have the same problem. I tried to connect 3 different phones and a macbook. Sound is interrupted periodically everywhere. Hard reset not help.

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Hello.

If the JBL flip 5 version or whatever is, go to the JBL service and tell them about this problem, or change it(if you are in the guarantee period).

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- The JBL(bluetooth 4) of my friend is doing this in my case with the Xiaomi note 8 Pro(bluetooth v. 5), but with Huawei mate 20 lite(bluetooth v 4) is working correct(no interruptions).

- Could be compatibility problem or something like this

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JBL website doesn't have flip 5 listed... ugh

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Most Helpful Answer

This is really weird, i have the same issue when connecting my Macbook to JBL flip5

However when i connect the iphone 8 plus and the ipad it works seemlesly. I had the speaker in service(waiting almost 10 days ) and they gave me a new speaker. I took my Mac and iphone into the store and tested before i picked up the new speaker.Typically that it was working well with both devices. As soon as i got home the problem returned and i was not able to use the mac with the JBL speaker…….. where is the logic???? makes no sense to me.

Update (08/24/2020)

Problem solved guys……. basically i managed to solve the problem by downloading the JBL connect app on iphone 8plus (version 4.8.10) and updated both the app and the speaker. Make sure that your speaker is connected to the power source :)

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Hi!

Well... this seems to be bluetooth sensor captivity or some temporary connection problem.

Try in different place, outside of house, inside but not around other devices. If the problem persists, then... go back to the service!

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S-a rezolvat Radu.

Problem solved guys……. basically i managed to solve the problem by downloading the JBL connect app on iphone 8plus (version 4.8.10) and updated both the app and the speaker. Make sure that your speaker is connected to the power source :)

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Finally the problem solved

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The same solution but using JBL Connect for Android works as well. Updated the speaker firmware to the latest one, works fine, just minor micro-pauses quite rarely

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I go to store and change for new Flip5. Now it’s ok

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Doesn't help all flip 5 are doing this , they play very well in iPhones,I still have the same problem

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Just bought a JBL Flip 5 from Amazon because of the ratings. It has to be some kind of compatibility problem because the thing works with my Sony laptop and my iPhone 8+. I can connect on my MacBook Air; however, it only works for a matter of seconds. I bought this speaker because of the ratings to use in my office at school. Very aggravated...I'm going to Google Driver Updates and see what happens..

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Did anyone find a solution to this problem.? I am having the same issues.

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Thanks for your answer. But, it's working fine with other devices.

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That's good to know. I will try that. Thank you so much. :)

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Yes, one option is the JBL tehnical service. Could pe a manufacturing problem.

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Hello. My Macbook Pro late 2014 bluetooth right after it has been connected to a JBL Flip 5, goes cutting off suddenly and very frequently, like in a radio interference, notably when switching between app pages . It does not happen with my iPhone 7. Is there any means of resetting only the bluetooth software?

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Whel this is why JBL invite me to go in the service to try resetting only the bluetooth on the Flip 5.

So this can be an option fo you...

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I have the same issue. I have tested with my iphone there is no problem. However, when I tested with my macbook and macbook air, after few mins of clear sounds, it will be interrupted.

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I have a MacBook Pro 2019 and just ordered the JBL Flip5 ...I hope I do not have any connection issues , if I do did resetting the JBL software work ?

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Ok add the app, then update the firmware on the speaker with the app...problem solved. Just be sure that the app notifies you that the firmware installation is completed before you try to use the speaker again!

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Salut Radu,

Exact aceiasi problema o am si eu, JBL 5 cu Redmi Note 8 Pro.

Ideea e ca face la fel cu orice telefon/laptop. Ai gasit pana acum rezolvare? Multumesc!

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Salut.

Din pacate e un fel de defect de la JBL... genul acela cum aveau intr-o vreme iPhone-urile cu bluetooth-ul...

Trebuie trimis JBL-ul in service clar!

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Same me here..I really love JBL flip 5 but after 2nd play of music..there is interruptions in each song.. What to do now?

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Yes, one option is the JBL tehnical service. Could pe a manufacturing problem...

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the first charge light keeps flashing, device is not on, does not come on, whether attached to charger or not.

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Lucian Moise’s (thanks Lucian!) update from August 2020 worked for me. The fix was found by installing the JBL Connect App on my iPhone then updating the software on the JBL speaker from the app. Good luck :-)

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Hi!

JBL Flip 5 connected with the App (Firmware 0.5.6) and Xiaomi Redmi Note 8 Pro

I bought JBL last week from Amazon and I have the same problem described from you all. Audio is cutting out every 2/3 secs. I noticed that if I take the Phone in another room (more than 4 meters away) the speaker works perfectly but… I just can’t accept that i have to leave my phone away that far in order to make the speaker work…

Btw, If I connect it with my laptop it works just fine….It seems that the problem is with the Xiaomi.

Any idea to solve this S..t???

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Hello.

The problem is with Xiaomi? Are you sure? ?

Did you try to connect your Xiaomi with another Bluetooth device, and it makes the same?

If not, in that case could be the Bluetooth versions/compatibility - and/or software updates...

In this case you can try to go back to JBL service if this is possible... and ask there for extra details.

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i am also having the same problem on my redmi note 8 pro , the firmware version of the speaker is 0.5.6 and the speaker is working fine with other devices except redmi note 8 pro. please help

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Radu Giurgiu will be eternally grateful.
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