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Standard and high definition handheld video cameras by Sony.

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My DCR-TRV-250 has a tape stuck. The malfunction code shows C-32-21

I have thousands minutes of family recordings in this format. Can this be repaired? or can I at least get the tape out and look for someone to digitize all of my tapes? I will need to edit them on my iMac. Who do you know?

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1 Answer

Chosen Solution

The error message indicates that there is a problem with the take-up reel side of the camcorder. This can be fixed by someone with experience repairing camcorders and is a relatively common error code. Sometimes you can retrieve the tape by rewinding it to the beginning. This function does not involve the take-up side directly and might work. Basically what is happening is that the system is detecting that the take-up reel is not turning and the camera is shutting down to prevent the tape from “spilling” into the camera which would result in damaging the tape.

For references to shops that can help with this, your location is needed.


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