Stuck on "please wait" when trying to wipe Asus ROG laptop
First off, I believe I have the Asus ROG model: GL502v, according to the bottom of my computer. My computer has too many viruses and is much slower than it was even a year ago, so I decided to wipe it. I went to Recovery settings to delete all files and wipe computer. It said something like ‘this should only take a few minutes before you’re computer restarts’. So it got to 100% and initiated the restart. After ten seconds the ROG logo came up and it said ‘please wait’. *Idk if there is normally a loading '‘…” after it but mine didn’t have one*. I’ve tried doing this on multiple occasions and it always gets stuck on this screen. *Yes I have tried waiting over night*. Is there a way to fix this or wipe my computer in some different way where this may not be an issue? I have tried the multiple different options it gives me when doing it the generic way through Settings>Update & Security>Recovery>Reset this PC, but the same thing happens. The only way to fix it is by holding down the power button until it turns all the way off then turning it back on only to get the message: “something went wrong when restoring your pc. no changes were made”. Please Help
Is this a good question?