iPhone XS

Released September 21, 2018. Models A1920, A2097, A2098, A2100. Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray. (Pronounced "iPhone 10 S.")

398 Questions View all

michael mazzio @mcmazz

Rep: 11

Posted: Oct 17, 2019

Options

cracked screen replaced but front camera not working

I had a cracked Iphone Xs screen replaced but the front camera would not work after the repair. The store said it had to be “reset” at the Apple store because of Face ID security. Is this true or was I scammed? thanks

Answered! View the answer I have this problem too

Is this a good question?

Yes No

Score 0

Add a comment

1 Answer

Chosen Solution

Owen Baker @phone_guy

Rep: 1.1k

Posted: Oct 17, 2019

Options

If you got it replaced at a 3rd party repair store they most likely messed up your earpiece which can deactivate Face ID. They should pay for your replacement screen at Apple.

Was this answer helpful?

Yes No

Score 2

2 Comments:

Thanks Owen!

Oct 22, 2019 by michael mazzio

My pleasure.

Oct 22, 2019 by Owen Baker

Add a comment