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The 2017 flagship cellphone for ZTE, model number Z982. It features a 6" display, USB-C, and runs on Android 7.1.1 Nougat.

13 Questions View all

Why is my phone completely unresponsive?!

I was texting on my ZTE Blade Z Max, and it froze. Completely, volume and all. The touch screen won't work at all. (Mind you, it's not cracked at all.) And even when I plug it up to charge, it doesn't make a peep. Does vibrate, I don't even get notifications. And would ty and power it off, but my power buttons EXTREMELY tedious, not to mention I can't even see if the menu thingy would come up because it's frozen. I need help. FAST.

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2 Answers

Most Helpful Answer

If you can remove and re-insert the battery, that would be the 1st thing to try.  Next, see how to do a system reset.  That would be in the manual.  Usually, it’s pushing in two buttons at the same time for a period of time.

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Try to see if the screen pins are connected then try to fix it

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Katie Sharp will be eternally grateful.
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