Skip to main content

Microsoft's third-generation Xbox game console, released November 22, 2013.

491 Questions View all

Why is my Xbox one and the adapter randomly shutting off?

Sonmy Xbox one will randomly shut off for no apparent reason. I suspect the problem is either the power brick or the Xbox itself, both could be subject to overheating.

The Xbox one doesn't make any noise before it turns off, it just completely goes off. The power bricks led also goes black and unplugging the cord from the brick and re- inserting it doesn't help. Even switching the cord that goes into the brick doesn't help, which leads me to thinking the cause is overheating. After a few minutes it does come back to life but starting up a game or something delivers the same results.

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Xbox One consoles don’t appear to suffer from overheating problems. The power brick is most likely what has gone bad here.

Try another one if possible, a local reputable console repair stores can check this for you.

Was this answer helpful?

Score 0
Add a comment

According to the Microsoft support thread, you need to replace the power supply.

https://support.xbox.com/en-US/xbox-one/...

Was this answer helpful?

Score 0
Add a comment

Add your answer

Johnathan Ridley will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 8