Identifying (and Exchanging?) a Recalled Battery
Just found my old Powerbook G4 Al 12" and 15" batteries as well as some iBook G4 12" batteries. I marked some of them as recalled for later redemption because I didn't have a qualifying laptop at the time I used the web form on Apple's web site. Yes, that was several years ago.
I just called 800-APL-CARE to try to exchange the recalled battery. I reached a point where I had to pay for a one-time Service Agreement to go forward. I hung up the phone.
At this point and at least, I would like to know if the other batteries in my collection have been designated for recall without having to pay for a ($49) Service Agreement. If I can still get a replacement battery at this point, even better, but I'm not expecting it. I have the range of serial numbers that could qualify for recall, but I can't identify which ones are recalled. The old web form asked for one laptop serial number and one to three battery serial numbers and gave me the chance to make arrangements to exchange batteries. That web form's gone.
I have yet to contact anyone at an Apple Store or an Authorized Apple Service Provider.
Is this a good question?