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Released 2007 Sizes: 32'' 37'' 42''

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Why is my sound keep cutting off

the sound keeps cutting off during TV shows or movies and I have to turn it off and then back on in order to get the sound back on and I can't turn it above 70 .

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Chosen Solution

Hi @jojomil67 ,

Check that the Audio Auto Volume setting is turned Off.

Go to Menu > Audio > Auto Volume.

What is the audio heard through from the TV, the TV speakers or an external audio connection e.g. soundbar etc?

Update (08/22/2019)

Hi @jojomil67 ,

Try selecting different sound modes and check if that helps.

If you select the “User” mode there are options to adjust an inbuilt equalizer which may help at certain frequencies.

Here’s a link to download the user manual.

Once you have downloaded the manual go to p.75-76 to see how to vary the sound modes and to adjust the inbuilt equalizer.

How is the signal received by the TV? Is it coming from an antenna or from a “box” of some description and if from a box what type of connection is used e.g. HDMI or component?

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The audio is heard from the TV itself I have nothing connected for audio


And my other problem is I don't have the original remote I'm using a spectrum universal and can't get to tv menue the buttons on tv are really sensitive and I have trouble getting to menu with that.


Hi @jojomil67 ,

Without the original remote (or an identical replacement) using the TV buttons is the only option as mostly Universal remotes don't cover every option that the original remote does.

pressing the menu button should bring up the menu options and using the Vol+ and Vol-should step through the options with OK being the save button.

You may just have to persevere with how long to touch the buttons until you get the hang of it.


Thank you so much.


Hey Jayeff I wanted to let you know that I tried your technic but it still losses sound, and it's almost as if it losses sound at a certain pitch , do you have any suggestions, if you don't mind me asking.


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