Rep: 1
1
At the login screen both the touchpad and keyboard works fine but after booting it stops working and bluetooth setup for searching keyboard comes up. I tried resetting SNC and PRAM. Also did clean installation. Any solutions?
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Found a guide here that might be able to help:
Hope you are able to fix it!
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It's not helping i went to apple service centre and they're asking me to replace keyboard,
Unless you had a spill into it I can't see that being the issue here.
@danj I don't understand why the keyboard and trackpad are working perfectly fine at the login screen!
Rep: 479k
35
329
970
Did you ever have a liquid spill onto your keyboard or trackpad?
Either the battery is pressing on the trackpad cable because its worn-out or you had a spill which damaged the trackpad. This series uses a single cable which carries both the keyboard and trackpad signals to the logic board.
I would check the battery using CoconutBattery to check the cycle count if over 600 cycles you may want to think about replacing it. In any case you’ll need to take the battery out to see if its bulged and inspect the cable underneath as well as the trackpad connections. Here’s the guide you’ll need to follow MacBook Air 13" Early 2015 Trackpad Replacement and here is the parts you’ll likely need to get MacBook Air 13" (Mid 2013-2017) Trackpad Cable and MacBook Air 13" (Mid 2013-2017) Trackpad if the battery its self needs replacing here’s the battery MacBook Air 13" (Late 2010-2017) Battery
Product
$14.99
Product
$49.99
Product
$69.99
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i did check with coconut battery and the cycle count is 235 it says battery is in good status. and i don't remember any liquid spills ever happened @danj
@mirsameer - Try just replacing the cable alone.
Did you try to reboot your laptop? Usually these kind of things on Apple products are not fixed through different methods. You’d have to take it to a Apple service shop to get it internally checked.
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He's already done that! "I went to apple service centre and they're asking me to replace keyboard,"
That sucks so bad. How much are they charging?
@Talal Zuberi around INR 25000
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Are you able to start up in diagnostics? Restart the system and hold the D key. Did you get any error messages and code?
by Dan
It says no issues found with reference code ADP000 @danj
by Mir sameer