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Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

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iPhone stuck on itunes logo & doesn't boot without charger

I have purchased a iPhone X, It doesn’t turn on without it being plugged in. I have opened it and seems it has had a housing and battery is loose also doesn’t have the apple logo so its a replacement?

Once its plugged in it goes straight to the connect to itunes logo, connected to itunes but phone never completes the restore as it always turns of.

If i get a genuine battery replacement do you think it will get it out of itunes etc

Thanks!

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1 Answer

Chosen Solution

It’s certainly worth a try but I suspect your issue will be logic board related. Here are some tips on troubleshooting battery/charge issues:

  1. Always try another Lightning cable and charger, preferably Apple original or MFi certified units.
  2. The Lightning cable 8-pin connector should be sitting flush with the housing and completely inserted. If it is not, there could be lint/dust/debris inside the port impeding a proper connection. You can clean it out with a toothpick, fine point tweezers or a dental pick. Just be careful not to damage the pins inside the Lightning Port.
  3. Change the battery. The battery is the weakest link in the entire phone and certainly for charger related issues. It is also the easiest thing to replace. Use a battery utility, such as coconutBattery (for Mac) or 3uTools (for Windows) to test the battery prior to removal. Anything less than 70% of design capacity will require replacement.
  4. If the battery is in good condition, you can use a USB Ammeter to determine if the phone is really drawing current when it says it's charging. If it isn't drawing current, then I would change the Lightning/Charge Port.
  5. If a new battery and charge port still don't resolve the issue, then you either have faulty replacement parts (possible) or a logic board issue. There is an IC (commonly referred to as Tristar) responsible for communicating with the charging device and uncertified chargers can damage it. Unplug the battery and connect a known-good (preferably Apple original or MFi) charger to the phone. A properly working phone will show an Apple logo and boot loop. If the Hydra (Tristar) IC is bad then the phone will not do anything.

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