Could constant laptop crashing relate to faulty charger?

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HP Laptop

Hewlett-Packard began manufacturing personal laptop computers in 1993.

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Snowy The Bunny @snowythebunny

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Posted: Jul 14, 2019

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Could constant laptop crashing relate to faulty charger?

My event viewer on the critical tab.

My laptop has been constantly randomly crashing for months now after it came back from it’s fan repair, I know for a fact it can’t be overheating both for that reason and because it can be cold as ice or hot as lava and it will still crash.

It won’t let me factory reset it, because it gives me an error message.

I have 2 batteries; one faulty one and one new one.

My charger, which I believe is the problem, will charge my faulty charger, but will not charge the new one (It won’t say “Not charging” though.)

I tried another tutorial online which I cant show because I cant find it anymore, which suggested my charger could actually be the problem.

I tried changing my battery and power plan, but it still won’t work.

My laptop is a HP Elitebook 8570w

Help please :(

Answer this question I have this problem too

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jayeff @jayeff Rep: 448.1k 11 366 1.4k · Answer 1 · 2019-07-14T06:22:58-07:00

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jayeff @jayeff

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Posted: Jul 14, 2019

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Hi,

Does it crash when it is connected to the charger?

Have you tested the charger with a Voltmeter to see if its’ output is the specified 19.5VDC?

Have you tried using the laptop’s inbuilt Advanced System Diagnostics battery test feature to check if the new battery is OK?

Here’s a link to the service manual for the laptop. Scroll to p.147 to view the procedure to access the Diagnostics test program.

If you have Win 10 installed, have you tried using the laptop in safe mode to see if it stays on or crashes? If it stays on then you may have a driver problem.

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