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The 5th generation of the Moto E Plus smartphones, released in April 2018. Model numbers XT1924.

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completely broke, I NEED HELP!

Ok so my back doesn’t come off and I looked at a lot of videos and searched all over google but nothing seems to be working I need help and now my screen is turning colors my phone is completely broke its still turns on but my left side isn’t working I even tried this this where I hold my down volume button and my power button to open up my Motorola and still nothing need help to fix my phone PLEASEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Did you drop the phone? Is the screen cracked? Is there a specific reason for wanting to open it? Unless you have a microscope and are a pro,or have replacement parts lying around,opening it probably won’t do much good for you. If the screen is cracked,it needs to be replaced. If not,a drop could still have damaged it or the board. Please give a bit of history. I’ll try to help.

please don’t try to take the back off again. It may break. I’ll look into it for you. Reply back if you want me to help out.

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thank u so much!!!!!!!!! this helps so much and makes way more since but I don't have any parts laying around :/ and my family doesn't have money right now we are completey broke but thanks for the reply


@Kayla Lyles

No problem. I read your other post. I saw you dropped in in water. First,it’s pretty likely the screen got damaged. Water damage is tricky. The only way to clean the corrosion is to take it apart and clean it with isopropyl alcohol...91% to 99%.

But this would be very hard for someone who’s never done this before. Is there important data on it?


@skyethespy yes this a lot of stuff actually and this is my first phone in like 4 years and im used to iphones this is my first android and I don't know how to take it apart or what the isopropyl is but thanks!


Isopropyl alcohol is just rubbing alcohol,like your parents may buy at Walmart or something. It usually says 70% on it. Taking it apart is hard though. Blue is a brand. They make cheap smartphones sold on amazon. They can be $50 sometimes.

eBay sells iPhones cheap used...

Maybe you could sell your old one on eBay for parts and use the money towards a new one. Just backup your data first :)


@skyethespy sounds like a great idea thanks so much for everything :}


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