Fix Your Stuff Community Store

Released September 16, 2016. Model 1660, 1778 Available as GSM or CDMA / 32, 128 or 256 GB / Rose gold, gold, silver, black, and jet black.

2264 Questions View all

Options

iPhone disabled. Connect to iTunes.

Someone has tried the PIN too many times and disabled my iPhone. I have no sort of backup of my phone. I have 6 years worth of data on this phone, so will need to recover the data at all cost.I do not have any trusted PC but I know my PIN code and have access to my iCloud account.

What I have tried so far :

1. Plugging the iPhone to a PC (Normal Mode) :

This dint do anything, the phone merely vibrates when plugging it in normal mode. iTunes dosent detect the phone as well.

2. Plugging the iPhone to a PC (Recovery Mode) :

This gave me some hope. iTunes detected that the phone was in recovery mode. How ever I got the “There is a problem with the iPhone “iPhone” that requires it to be updated or restored”. So I decided that the phone’s OS needs to be updated to 12.3.1. So i update it and the phone finishes the update and goes into normal mode. The phone is still locked. I thought maybe the update had failed so I tried it again. No luck, same error.

Possible Solutions ?

Now I am here with 3UTools, not sure what to do. Is there something I can do in DFU mode ? This seems like a really trivial thing, and there has to be a simple solution to this without a factory reset and wiping the data. Any help is appreciated.

I am willing to go to all lengths to preserve the data. I don’t mind opening up the phone and maybe doing something with the hardware (i.e. battery reset if there is such a thing). I have the iFixit toolkit and have repaired an iPad before so that should not be a problem.

Update (3UTools Atempt):

I read what @benjamen50 had mentioned here : iPhone is disabled, connect to itunes.

I followed the exact same steps he mentioned. I tried flashing 12.3.1 version firmware onto the phone from recovery mode. So once the flash was completed, it booted up into normal mode and showed me the same screen. Is this normal or should it go back to Recovery Mode ?

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 3
2 Comments

@benjamen50 Any help ? Seems like you are the expert here

by

@dollarakshay Did you manage to get your data off the phone?

by

Add a comment

3 Answers

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

There’s no way around the lock, disconnecting the battery doesn’t make any difference unfortunately, I believe timer info is stored on the Nand. Either you wait for the timer to zero and allow you to input your passcode or you’ll have to wipe the phone and lose your data.

Was this answer helpful?

Yes No
Score 1

13 Comments:

What about this : iPhone is disabled, connect to itunes. ? Ben seems to think there is a way

by

@dollarakshay I didn't know about that 3UTools could reset timer, but @benjamen50 knows his job. Since he explains the howto why didn't you try yet ?

by

I made an update to my post. Also ben has made very conflicting answers himself. Even the 3Utools website says you can't recover data from a disabled iPhone : https://www.3u.com/tutorial/articles/180...

by

@dollarakshay It might as well be that Apple found out about the exploit that they might consider a vulnerability and already patched it. Apple is very concerned about security and pretty fast in patching whatever may modify the intended security measure. However I'm sure Ben will drop by and add his comments.

by

There is one way where it shows iPhone is disabled try again in one hour which is forcing an update on top of the iOS firmware. However this isn't always successful and might end up with the same disabled screen with no timer.

You'll have to reset the phone without retaining user data (restore) if it still shows that after applying an update without wiping it.

There's no way to get information off it other than prior backups on iTunes or ICloud if you have already tried that option.

by

Show 8 more comments

Add a comment

Options

Connect the iPhone to a computer it has synced to before with a USB cable and launch iTunes. Choose “Sync” in iTunes and enter the proper passcode when requested to unlock the device, this backs up the iPhone to the computer. Choose “Restore” to restore the iPhone from the most recent backup.

Make sure your PC is sync with iTunes. If it’s not then try to connect with the support team.

Regards,

Lewis

Was this answer helpful?

Yes No
Score 0
Add a comment

Options

It seams that your are almost expert，and I’m sorry that if you don’t want to lose data on the phone, and you want to fix disabled iPhone, it’s impossible, unless you have the screen password to unlock it after limitation time on the iPhone. No considering of iPhone data, you can force factory reset iPhone to fix disabled iPhone, it’s the last free way, or use the tool to fix disabled iPhone, but also lose all data on iPhone.

Was this answer helpful?

Yes No
Score 0
Add a comment

Add your answer

Akshay Aradhya will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 4

Past 30 Days: 18

All Time: 5,144