Rep: 35
1
1
Hi my macbook air 2017 model shutting down randomly. Then I tried to restore my macbook air through time machine backup. After starting my laptop, after every 5 minutes my laptop gets turn off. I am from countryside in nepal and its very hard to visit apple support center from here. What can be the solution??
please guide me
Is this a good question?
Rep: 253
4
Did you notice when it started happening if anything major occurred that could cause this? Let’s try checking the battery cycles by going to the Apple on the top left, Selecting “About This Mac,” click “System Report,” then click “Power.” In the power section near the bottom I believe it gives you a cycle count. If that is high, or if there is a message saying the battery needs replaced, it could be the battery going bad. Also, do you notice if it gets hot at all? It could be an overheating issue, but doesn’t sound as likely if it is shutting off only after 5 minutes.
Was this answer helpful?
Hi, did you find the problem? And how you fixed this issue?
Past 24 Hours: 0
Past 7 Days: 0
Past 30 Days: 1
All Time: 4,111
3 Comments
I have checked the battery cycle and it is ok the battery life no is 92
by Ujwal Koirala
Okay that's good! A lower count is better. It may be a logic board or overheating issue, or even the hard drive. It might need opened to determine more.
by Mckenna Hand
Did you find any solution? I really appreciate your help.
by Rahel Muhamad