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Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

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Phone updating overnight and woke up to complete dead phone.

Hi,

I have an iPhone 7 Plus that needed a software update and it was notifying me that it would be done overnight so I left my phone on plugged in. When I woke up, the phone was completely turned off, all the resets do not work including the holding the power button and the volume down button. I went to apple store and they said I needed to replace the whole phone. I feel like there could be something else that could be done. Is it completely gone? No way it just turned off and went dead. I’ve tried plugging into my computer via itunes and still no reaction from the phone. I need some guidance. Thanks!

Answer this question I have this problem too

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Usually it comes to two things when an iPhone 7 plus dies like that on the charger:

  • Bad charging chip it can cause the phone to not turn on at all
  • Phone is in a frozen state, this may require the battery to be disconnected and reconnected to fix this.

I would recommend taking the phone to a reputable repair store to get it looked at.

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ew456 will be eternally grateful.
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