Fix Your Stuff Community Store

The March 2015 update of Apple's 13" MacBook Pro Retina Display, model A1502, features fifth-generation Intel Core i5 and i7 processors and introduces the Force Touch trackpad.

1185 Questions View all

Options

No light in screen, back-lit logo even after NVRAM, SMC, etc reset

I dropped my mbp (13” retina display, early 2015) from height of less than 2 feet, and it happened to be inside my laptop bag.

I tried to switch it on with the magsafe cable plugged in, it showed full battery. I heard the startupchime, but there was no light in the screen, backlight, or keyboard. I knew the power was on because I saw that the green caps lock light was on.

I tried the following -

  1. adjusting brightness using F1, F2 keys— nothing.
  2. Force restart — nothing.
  3. Shone a flashlight on screen- no light observed.
  4. Did NVRAM reset— nothing.
  5. Did SMC reset— nothing.
  6. Tried plugging the mbp to external display using HDMI, observed NO SIGNAL on the ext display.

Please suggest what could have gone wrong and how must I proceed to solve this problem and get my mbp back up working.

Answer this question I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

Clearly something has become displaced or damaged internally. Without opening and making an inspection its hard to say what has failed.

Unless you’re equipped to work on your system you should find someone with the skills and tools to fix your system locally if you can.

Was this answer helpful?

Yes No
Score 2
Add a comment

Add your answer

Aditi Pathak will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 137