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Why is my ice machine not making ice?

I have a Kenmore side by side fridge (made by Whirlpool) that is not making ice at all. After reading the possible causes on line I found three potential causes:

1) faulty water control valve

2) faulty ice making unit

3) faulty cooling thermostat

I already replaced the water filter and the water is running fine to the water dispenser.

Does anyone know how to distinguish between those three options which part I need to replace to fix the problem?

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Are you getting water to the trays?

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No water is making it to the ice tray but water is making it to the water dispenser

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1 Answer

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Check the on/off switch. Manually fill the tray and see if it works. Here's a short video on the on off. I'm thinking that something is not telling it to turn on. I am concerned about the paddles getting frozen down and it may have stripped a gear trying to work.

Check this service bulletin:

https://www.youtube.com/watch?v=YLMBUDq1...

https://products.geappliances.com/applia...

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Ok thanks for your suggestion. The gears are not attempting to turn at all so I don’t think they are stripped.

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Mayer,

Your Utube link isn’t taking me to the on off video you mentioned can you resend?

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@dbsb712 the link works for me, just skip over the ad in the front end

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Don S will be eternally grateful.
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