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August 2017 model number A1763

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Why is my sound so unbelievably quiet?

ever since i got my beats x they are so quiet that i hear everything ‘‘outside‘‘ and if i’m next to a busy road then i can barely hear any music. like a year ago when i was using them they also had this problem but sometimes if i tapped on the back of it they ‘‘ popped back ‘‘ ( ? ) loose magnet maybe? now it doesn’t seem that anything helps them. they’re just quiet like if you listened to music from your phone from across the room.

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Hi @beferrr ,

How old are the earphones?

If they have performed like this since new, there is a 1 year manufacturer's warranty on them.

If they are less than 1 year old, following the directions in the warranty statement (or search online) for what to do to make a claim for a manufacturer’s warranty repair or replacement.

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_beferrr will be eternally grateful.
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