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The larger edition of Samsung's tenth flagship Galaxy phone, released in February 2019. Shipped with Android 9.0 (Pie).

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Screen won't stay off while on call

Has anyone else had this problem? If I'm on a call, my ear or face pushes random buttons, mutes call, tries to video call or calls another person ect. … it's super annoying. I took off the screen protector and the case and tried it for a couple of days still didn't help. I have the sensitivity turned up.. I'm 10 days over my 14 day return period for Verizon and dont know what to do.

Answer this question I have this problem too

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I also have this issue. Should I contact Asurion or something?

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I got a replacement phone from Asurion and it does the same thing. It was fine until I HAD to do the update, so it's a software issue

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First, this situation should not be happening.

I have not used S10+ but I have previously found old phones that have faulty proximity sensor that caused this. So, it might be the case for you.

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I think all S10 models might be like this. The sensors aren’t visible like older phones due to the small bezels to the proximity sensor is more thank likely confused.

I normally just press the lock button after I answer a call

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I do that but it still undims on the call

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Brooke will be eternally grateful.
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