The Motorola Moto Z2 Play was released in June of 2017. It has a 5.5 inch screen and a non-removable Li-Ion 3000 mAh battery. Its rear camera is 12MP and its front camera is 5MP. Model number XT1710.

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My phone neither charging nor turning on

I was using my phone normally and then it switched off and a white light started blinking and a triangle appeared. The battery was around 82%

I have a Moto z2 Play

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1 Answer

My best guess without being able to look at the device is that it’s a battery issue. How old is the phone? If it’s more than a few years old then it wouldn’t be out of the question for it to need a new battery. Other causes could be water damage or the device just simply dying on you.

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My phone is around 1 year old

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Batteries in phones are good for about 300 to 500 charge cycles. It's entirely possible with the device being a year old that it's the battery. Some repair shops might try a new battery for you first to see if that's the problem.

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