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Announced January 2014. Mid-range smartphone with 5.01 inches display and variant with dual SIM.

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update installs up 96% and it just writes error

i have a galaxy grand neo plus. i tried installing a system update, the update installs up 96% and it just writes error and reboots and jams at the same stage of installation. what should i do. im stranded

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Hi @ndothi

You should try following solutions:

  • Remove SD Card - if it’s installed - press volume down and power button for over 10second - your device will be restarted - Then you can try install update again

If the problem still ocures:

  • Restart your device to the recover mode and wipe cache partition of device - Then try update again

If still ocures:

  • Turn back your device using Factory reset

You can also try to install update in safe mode.

Regards

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Ndothi Sikota will be eternally grateful.
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