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August 2017 model number A1763

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BeatsX pink light forever! please help me!

I was using my BeatsX like I do for a normal day … but all the sudden it stopped playing the music.

I thought it might be because of my phone, yet I check the phone it keeps working fine except the headset itself keep showing some sort of pink light (like forever).

However, when I plugged in the charger it keeps charging with red and white blink then turn pink again :/

I’m done with this crap!

  • Detail: BeatsX Black (Running latest firmware)
  • Age: About 1 year and a half

Answer this question I have this problem too

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I too have this, noticed when looking at the light it would suddenly change to different colors while handling it. Goes to red, white, or pink depending on how I moved the band that connects the earbuds. Ran my fingers on the band and sure enough I had a kink in it. Pressed on it and moved it to a certain position and I was able to get it to blink white, connect to my phone and play. As soon as I let go of the kink, it would turn solid pink, disconnect from my phone.

It appears after a year of use, one of the wires inside the band has partial come apart when positioned a certain way. Check to see if you have the same issue.


This is what I’m seeing too. In my opinion this is a correct answer. the BeatsX are physically broken. It’s not a software glitch that can be fixed by holding down any combination of buttons for 10 seconds. The BeatsX are damaged. Take ‘em in for repair. They will exchange them.


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2 Answers

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I would visit an Apple Store to see what they can do for you. These headsets are sealed and not really repairable.

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Thank sir for your comment. I appreciated it. However, in my country doesn't apple store available and it is like a year and a half already; therefore, it is not easy to get it fix. I felt like it is battery problem :/


Mine lasted just over a year and a half and have developed the same problem. Sounds like battery trouble.


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I’ve hade mine for maybe four months?, and I noticed one day after they died that when I charged them and this happened

to clarify, they worked earlier that day, before they died.

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