try this and see what you come up with. Let us know DIAGNOSTIC TEST The control must be in the OFF state before pressing the touch-pad sequence to start the test. Starting the test mode Close the door. Press the Control On button. Select the DRAIN/SPIN cycle. Select NO SPIN by pressing the SPIN SELECT button, as needed. Push Prewash Option button four (4) times within five (5) seconds. C:00 will show in the display. NOTE: If Model does not have PREWASH Mode as an option, press RINSE/HOLD. If the Starting procedure fails, push PAUSE/CANCEL button. Then repeat the starting sequence. Test Program Control during Execution To advance to the next step of the test procedure, push Prewash Option button two (2) times.